Terms & Conditions
Terms & Conditions for a Consultation with
Grace Catley Homeopathy
By booking a consultation with Grace Catley Homeopathy you agree to the terms listed below.
Please check you are happy with all of the details before you proceed with a consultation.
Booking: Please be aware when you book a session you have made a commitment. This session is then not available for my other clients. If for any reason you need to change your appointment there will be no charge if you this is done 24 hours before the appointment. Within 24 hours I reserve the right to charge you for the appointment.
Payment: Payment is made on booking, unless by prior arrangement.
The Consultation: The consultation will take place at the time indicated if not immediately. You can choose between a face-to-face consultation, a video consultation or a telephone consultation You may be asked for photographs to see skin complaints, or copies of relevant medical tests and results.
Everything discussed at each consultation is confidential and will not be discussed with anyone unless we have your specific instruction to discuss your information with other health professionals.
Pharmacy (International Clients) You will be sent a prescription for your remedies after your consultation. You will be sent details of where to purchase them if you do not already have the remedies yourself.
Confidentiality: Grace Catley Homeopathy will not share your details. Your records will be kept securely in accordance with NZCH guidelines.
Consultations will not be recorded without your express permission. If recorded, the recording will be held in a secure unit according to the Data Protection act. The recording will never be used in the public domain without your express permission.
You can ask for a copy of the recorded conversation but please be aware that we will not be responsible for the security of the email service.
Emails: When you book a consultation using this service, your name and details will be added to our database.
You can opt out of receiving details about our services and about learning more about homeopathy. You can choose to unsubscribe at any time.
Code of Conduct: Grace Catley Homeopathy abides by the Code of Conduct set out by the New Zealand Council of Homeopaths.
Technology: With the use of internet, video calls, messenger, emails or telephone calls, every reasonable precaution possible will be taken to ensure the privacy of your information, but it cannot be guaranteed across these technologies.